After going months without finding a single qualified candidate for a job opening, a company’s human resources manager submitted his own application…only to be summarily rejected. The exercise revealed to the manager that the company’s application software was “overly strict and confusing” and seeking the wrong type of expertise for the position. After confronting others in HR about their roles in the hiring process, the HR manager terminated at least half of them.
Business Takeaway: Despite advancements in technology, including AI, human oversight remains a crucial aspect of most (if not all) workplace processes. While this may be an extreme example, it serves as a timely reminder to audit new technologies as you implement them.