Employees Over Profits

Skinny Vic’s Diner and Coffee Stop of West Bend recently shut down temporarily in response to rude customers. When Owner Vicki Lehnerz detailed the circumstances that led to her decision to close, she received support from customers and the larger community.

Business Takeaway: The issues in the hospitality industry are well-documented and widespread, and have seemingly been increasing over the past few months. What are your intolerables? Are your managers and employees adequately prepared to deal with customers who are snide or rude, and to avoid/resolve altercations?